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SmartTicket-IDXS: An Intelligent Ticket Classification and Automatic Response System Based on Machine Learning and LLM

SmartTicket-IDXS is an intelligent ticket routing system for production environments. It combines traditional machine learning (logistic regression + TF-IDF) and large language models to achieve automatic ticket classification, confidence scoring, and intelligent reply generation. The system uses FastAPI to build RESTful APIs, supporting real-time inference and data persistence. Its design goal is to help enterprises automate customer support processes.

工单分类机器学习FastAPILLM智能客服TF-IDF逻辑回归自动化
Published 2026-04-04 06:12Recent activity 2026-04-04 06:19Estimated read 1 min
SmartTicket-IDXS: An Intelligent Ticket Classification and Automatic Response System Based on Machine Learning and LLM
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Section 01

导读 / 主楼：SmartTicket-IDXS: An Intelligent Ticket Classification and Automatic Response System Based on Machine Learning and LLM

Introduction / Main Floor: SmartTicket-IDXS: An Intelligent Ticket Classification and Automatic Response System Based on Machine Learning and LLM

SmartTicket-IDXS is an intelligent ticket routing system for production environments. It combines traditional machine learning (logistic regression + TF-IDF) and large language models to achieve automatic ticket classification, confidence scoring, and intelligent reply generation. The system uses FastAPI to build RESTful APIs, supporting real-time inference and data persistence. Its design goal is to help enterprises automate customer support processes.

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