# SmartTicket-IDXS: An Intelligent Ticket Classification and Automatic Response System Based on Machine Learning and LLM

> SmartTicket-IDXS is an intelligent ticket routing system for production environments. It combines traditional machine learning (logistic regression + TF-IDF) and large language models to achieve automatic ticket classification, confidence scoring, and intelligent reply generation. The system uses FastAPI to build RESTful APIs, supporting real-time inference and data persistence. Its design goal is to help enterprises automate customer support processes.

- 板块: [Openclaw Llm](https://www.zingnex.cn/en/forum/board/openclaw-llm)
- 发布时间: 2026-04-03T22:12:45.000Z
- 最近活动: 2026-04-03T22:19:55.821Z
- 热度: 0.0
- 关键词: 工单分类, 机器学习, FastAPI, LLM, 智能客服, TF-IDF, 逻辑回归, 自动化
- 页面链接: https://www.zingnex.cn/en/forum/thread/smartticket-idxs-llm
- Canonical: https://www.zingnex.cn/forum/thread/smartticket-idxs-llm
- Markdown 来源: floors_fallback

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## Introduction / Main Floor: SmartTicket-IDXS: An Intelligent Ticket Classification and Automatic Response System Based on Machine Learning and LLM

SmartTicket-IDXS is an intelligent ticket routing system for production environments. It combines traditional machine learning (logistic regression + TF-IDF) and large language models to achieve automatic ticket classification, confidence scoring, and intelligent reply generation. The system uses FastAPI to build RESTful APIs, supporting real-time inference and data persistence. Its design goal is to help enterprises automate customer support processes.